on orders of $75 or more in Australia
Shipping within Australia is FREE for purchases $75.00 and over. Any purchases under $75.00 incur a flat shipping rate of $10.00. We use STANDARD Australia Post Service which takes up-to 5 business days for delivery.
If you have not received your purchase after 10 working days and your order is not a pre-sale item, please contact us at firstname.lastname@example.org so we can track your order.
Customers do have the option of upgrading their order to Express Shipping (domestically) for an additional value of $5.00. We cannot offer Express Shipping on our Olive et Oriel Prints range (these are made to order), or any orders over 1kg.
PROCESSING OF ORDERS
We process orders within 1-2 business days of making your purchase. Orders can be placed 24 hours a day, 7 days a week, although orders are only packed and posted on weekdays from Monday to Friday excluding public holidays in Western Australia.
We will provide you with a tracking number once we have shipped your order to you.
All items on Pre-sale are given an estimated delivery to us. All estimated shipment dates are an estimate and may arrive sooner or later than this date depending on a variety of factors that our out of our control. If your ordered item is running late you will be notified via email of the delay.
When purchasing multiple items with a 'pre-order' item, your entire order will be shipped when the 'pre-order' item becomes available. If you wish to separate the order and receive the available item before the pre-sale item is delivered, you need to purchase the items separately.
OLIVE ET ORIEL ORDERS
All Olive et Oriel Posters are made to order and are shipped directly from them. If you order an Olive et Oriel product, please note, it will be shipped separately to any other item within that order and thus will arrive separately. Orders take 1-3 days for printing, and please allow normal postage time on top of this. As standard with all orders, all A5, A4 and A3 individual orders will be securely packaged in a clear plastic sleeve with strong backing board to eliminate creasing. All poster sizes are rolled and protected with a clear plastic sleeve and placed into a strong mailing tube for protection. If you have ordered multiple sizes, from A5 to Poster sizes, these will be rolled together and protected with a clear plastic sleeve and placed into a strong mailing tube for protection.
INTERNATIONAL SHIPPING INCLUDING NEW ZEALAND
The cost for International shipping depends on the value of the order:-
Orders under $75.00 incur Aud $15.00 and
Heavier orders over $75.00 incur Aud $20.00.
We use Australia Post Pack and Track for all International orders, which can take 7-14 business days for delivery. We do photograph all international deliveries prior to dispatch as proof of post and provide a tracking number for you to track it's progress. If you would like to upgrade your International postage service to Express Post, this can be arranged at an extra charge by emailing email@example.com.
The customer will be responsible for any customs or import charges which are charged at arrival to your country (Out with Audrey has no control over import charges).
You will be emailed notifying of dispatch of your order and provided with a tracking number. Delivery time excludes customs clearance delays for your country.
We will not be responsible for any delays in delivery which are beyond our control, which may include delays made by unforeseen weather conditions, a country's local taxes, duties or customs procedures or high volume/ peak season.
Out with Audrey will not be held responsible for any lost or stolen packages. We record all proof of postage.