Common Questions
Do you have a store that I can visit?
Out With Audrey is an online store only. You can purchase items you love from the comfort of your home and relax with our easy return policy. Our offices and warehouses are based in Melbourne Australia and are not open to the public.
How do I access my store credit?
What is 'Notify Me'?
This super cool feature allows customers to sign up to receive an automatic email notification when an item has been returned, re-stocked, or available for pre-order (this will be clearly outlined in bold font 'PRE-ORDER'). This is an automated system and we do not personally notify customers of a re-stock.
Unfortunately this feature is unable to determine whether this has been a size return or a full re-stock, so we cannot guarantee that when the website is visited, that the product will still be available - it really is a 'first in, best dressed' scenario!
Our apologies in advance, if you receive a re-stock notification and you are unable to complete your purchase.
There’s a style I NEED and it’s sold out, what can I do?
Trust us, we get it! If there is a style you absolutely need and it’s out of stock online, hit the ‘notify me’ button on that product’s page. You can elect to be notified of it’s return via email or SMS! There are no promises, however we will do our absolute best to get that style back in if we can!
I need some ‘One on One’ time, who can help?
Oooof girl, we GOT YOU! If you need any particular style advice, want to know more about an item or simply need some inspo, we want to hear from you! Make that hotline bling and send us an SOS email to info@outwithaudrey.com.au
Orders
I made a whoopsy and accidentally put the wrong address on my order, what can I do?
Girrrrl! You had one job didn’t ya? All jokes aside, it happens! You’ve had one too many wines, or you’ve been up all night feeding a newborn, we get it! If you have found you’ve made a typo, please contact us immediately, there is no time to spare as we are super quick in order processing! If we are yet to ship your order, it’s an easy fix and we can clear it up quickly for you.
I just placed an order, when will it be shipped?
We require 1-2 business days to process, pack and dispatch your order. Orders are not processed or shipped on weekends or public holidays.
Orders that contain pre-ordered items dispatch once the pre-ordered style/s have arrived at our warehouse. We recommend placing separate orders for available items and pre-ordered items.
Please refer to our Shipping Page for full details.
How long will my return take?
Our Returns Department tries to process all returns in a timely manner, but please allow up to 7 business days for your return to be processed once delivered to our office, particularly during busy periods such as the holidays.
How do I know my order has shippped?
When you order has shipped you will receive a shipping notification via email, along with your tracking number - cue happy dance! Be sure to check your spam/junk mail just incase it’s decided to make home there.
Pre-orders
What is a pre-order?
We often place items which are on high demand, on pre-order, which means you pay for the item and we'll order that garment/size especially for you. Pre-orders are just like a normal order, however we don't ship the order until it arrives to us. An estimated arrival time to our warehouse is always on the listing.
What happens if I have ordered an 'in-stock' item, with my pre-order, in the same order?
If you placed an order which includes a pre-order item, the whole order will be shipped out together, once the pre-order item has arrived to us at our warehouse. We do not split orders once they have been placed. If you want your 'in stock' and available item to be shipped straight away, it does need to be ordered separately.
Where can I find the estimated delivery date for my style?
You can find the estimated date of arrival (to our warehouse) at the top of the product's description, in bolded and in red. Pre-order dates are estimates only.