Most frequently asked questions


How do I know my order has shippped?

When you order has shipped you will receive a shipping notification via email, along with your tracking number - cue happy dance! Be sure to check your spam/junk mail just incase it’s decided to make home there.

Australia Shipping


Out With Audrey offers FREE SHIPPING on orders of $75 or more within Australia and New Zealand.

Orders under $75.00 incur a flat shipping rate of $10.00.

We use STANDARD Australia Post e-parcel service, and Out With Audrey is located in Western Australia, which means orders can take up to 7-10 business days for delivery. This is a fully traceable service which requires a signature upon delivery.

If you have not received your purchase after 10 working days and your order is not a pre-order item, please contact us at info@outwithaudrey.com.au so we can chase it up our end.


Express shipping is available at checkout for a cost of $5.00.

We use Toll Priority for our Express Orders which can take 1-3 business days. If you are located outside of a major city or in a regional/rural area, please allow an additional 1-2 business days for delivery.

Unfortunately, Toll do not deliver to PO boxes or Parcel Lockers, so any express orders that have a PO Box or Parcel Locker delivery address, we will use Australia Post Express (this is a slightly slower service and can take 1-5 days for delivery depending on your location within the Australia Post Express Post network).

If you'd like our faster, TOLL Express service, please address your order to a residential or workplace address and not a PO Box or Parcel Locker.

New Zealand Shipping

Out With Audrey offers FREE Standard Shipping on orders of $75 or more to New Zealand.

Orders under $75.00 incur a flat shipping rate of $15.00AUD.

We use Australia Post for all deliveries to NZ which is a fully traceable service and requires a signature upon delivery. Shipping to NZ currently takes between 7-14 business days.

International Shipping

We offer International delivery to most countries in the world.

Countries we do not ship to:

Burma/Myanmar, South Africa, North Korea, Syria, Zimbabwe, Balkans, Sudan, Somalia, Lebanon, Belarus, Cote d'Ivoire, Liberia, Iraq, Democratic Republic of the Congo, Cuba, Iran, Libya, Kenya, Ukraine, Nicaragua, Sudan, Serbia, Algeria, Oman, Montenegro, Yugoslavia and Tunisia.

Orders under $75.00AUD incur a shipping charge of $15.00 AUD
Heavier orders over $75.00 incur a shipping charge of AUD $20.00.

We use Australia Post Pack and Track for all International orders, which can take 7-14 business days for delivery. Delivery time excludes customs clearance delays for your country.

We do photograph all international deliveries prior to dispatch as proof of post and provide a tracking number for you to track it's progress.

All deliveries need to be signed for.

If you would like to upgrade your International postage service to Express Post, this can be arranged at an extra charge by emailing info@outwithaudrey.com.au.

The customer is responsible for any customs or import charges which are charged at arrival to your country (Out with Audrey has no control over import charges).

You will be emailed notifying of dispatch of your order and provided with a tracking number.

We will not be responsible for any delays in delivery which are beyond our control, which may include delays made by unforeseen weather conditions, a country's local taxes, duties or customs procedures or high volume/peak season.

Out with Audrey will not be held responsible for any lost or stolen packages. We record all proof of postage.

I just placed an order, when will it be shipped?

We require 1-2 business days to process, pack and dispatch your order.

Orders placed before 9am (AWST) will be posted out the same day. Orders placed after 9am (AWST) will be sent out the following business day.

Orders placed on Friday's after 9am (AWST) will be sent out on the following Monday.

Orders that contain pre-ordered items dispatch once the pre-ordered style/s have arrived at our warehouse. We recommend placing separate orders for available items and pre-ordered items.

Orders are not processed or shipped on weekends or public holidays, this includes in-store collections.

My items haven't arrived yet

Please note, due to Covid-19, there have been significant postal delays across all networks, resulting in our parcels taking a little longer to deliver. If you haven't received your order within -

REGULAR POST: 7-10 working days/ EXPRESS POST 1-5 business days;
RURAL AREAS/TAS: Regular post 10-14 working days/ EXPRESS POST 5 business days;
NEW ZEALAND L: 14 working days;
INTERNATIONAL: 25 working days;

Please email us info@outwithaudrey.com.au as soon as you can and we can follow up our end!

Can I track my order?

Absolutely! Australian customers can track their order via the Australia Post website. Express orders can be tracked via Toll Priority, or, if you have provided a PO Box address, Australia Post. All tracking links are emailed to you upon order fulfilment. You can also check your order confirmation for tracking details.

If your dispatch notification and tracking details can't be found in your inbox, please kindly check your spam/junk mail folder as it's most likely it's found it's way in there.

Do you send to PO Boxes?

We sure do! We can post via standard shipping to PO Boxes in Australia and New Zealand only.

Unfortunately we cannot post to PO Boxes to all other countries. *Please note, TOLL and Australia Post associated parcel collection points are not friends and for some reason, don’t like each other! In light of this, TOLL will not deliver to Parcel Lockers or PO Boxes - how rude! If you’d like your order delivered via Express shipping and have provided a PO Box or Parcel Locker, we will reach out to you to provide a street or business address.

All customers that have paid for express post at checkout that have a PO Box on their order will be sent via Australia Post Express Service - this is not an overnight service and can take between 2-5 business days for delivery depending on your location within the express post network.

In Store Pick-up

All store pick-ups are to be collected from:146A Railway Avenue, West Leederville, WA 6007.If your order is in stock (not a pre-order item), we’ll have it ready for you to collect next business day (excluding public holidays). You will receive an email from us advising you it is ready for collection.

Please note you must wait for a confirmation email before coming into store as we can not guarantee your order will be ready.

I made a whoopsy and accidentally put the wrong address on my order, what can I do?

Girrrrl! You had one job didn’t ya? All jokes aside, it happens! You’ve had one too many wines, or you’ve been up all night feeding a newborn, we get it! If you have found you’ve made a typo, please contact us immediately, there is no time to spare as we are super quick in order processing! If we are yet to ship your order, it’s an easy fix and we can clear it up quickly for you. If your order has already left our warehouse, it becomes a little trickier. In this case you would need to contact the delivery partner directly, along with your tracking number for them to process a re-direction. There may be associated re-direction fees involved and the delivery partner will advise this upon your request.


How does Afterpay work?

Please allow your Afterpay purchase to process completely before exiting or clicking off the screen, as this may cause your order to not generate in our system.

How does Afterpay work?

1. Select Afterpay at the payment stage of checkout, as your payment method.

2. Nominate the Credit or Debit Card you want to use to schedule your payments.

3. Get approved instantly and securely!

Can I return an Afterpay purchased item?

Yes. Simply lodge your return through the normal process detailed on our 'Returns' tab and once the item is returned to our warehouse we will issue you with a store credit in accordance with our Return Policy.

What if I can’t pay an instalment?

If you fail to make a payment, you will be charged a $10 late payment fee by Afterpay with a further $7 late payment fee added seven days later if the payment is still unpaid. Please see Afterpay terms and conditions on their website for more.

If I don’t have a credit or debit card can I still use Afterpay?

Unfortunately not. Afterpay require a Credit or Debit card in your name to be supplied in order to use their services.

What if I have a problem with my Afterpay payments or account?

You will need to contact Afterpay directly in relation to anything issues regarding your purchase.

Is there a limit to how much I can spend on a single transaction?

Yes, you can spend up to $800 in a single transaction.

For more information regarding Afterpay and their services, you can visit the Afterpay FAQ page by clicking HERE.


How long will my return take?

Returns are generally processed within 3 business days of receiving your return.

Your Out with Audrey Store Credit is issued via email. If your store credit is not showing in your inbox within 5 business days from us receiving your return, please check your spam/junk mail folder or email us at info@outwithaudrey.com.au and we can happily follow that up for you!

Payment Methods

What payment methods do you accept?

We accept Credit Card (excluding Diners and American Express), Debit Cards, Paypal and Afterpay.

Please note, depending on which bank you bank with, your payments from Out with Audrey may appear on your bank statement/online banking as either 'Out with Audrey' or 'Cheree Clayton, Trading As Out with Audrey'. It is at the discretion of the bank as to which it will appear deducted from.

Is it safe to pay with my Credit Card?

We use the safest and most secure payment gateway in the industry in eWay and PayPal to process all credit card payments. Our shopping cart is PCI Compliant and 128-bit SSL certified. It has the same level of encryption as the large banks, your SSL keeps your information secure at all times. For more information see our Privacy and Security Policy. ###

Discount Code

I tried a discount code and it didn't work

The discount code may be expired or you did not click the APPLY button next to where you entered the code. Please ensure you enter the code exactly as it appears, they are case sensitive. Once your order has been placed we cannot apply the discount code to your order. The QUICK5 and WELCOME Discount Codes are single use codes only and do not apply to future orders.


There’s a style I NEED and it’s sold out, what can I do?

Trust us, we get it! If there is a style you absolutely need and it’s out of stock online, hit the ‘notify me’ button on that product’s page. You can elect to be notified of it’s return via email or SMS! There are no promises, however we will do our absolute best to get that style back in if we can!

What is 'Notify Me'?

This super cool feature allows customers to sign up to receive an automatic email notification when an item has been returned, re-stocked, or available for pre-order (this will be clearly outlined in bold font 'PRE-ORDER'). This is an automated system and we do not personally notify customers of a re-stock.

Unfortunately this feature is unable to determine whether this has been a size return or a full re-stock, so we cannot guarantee that when the website is visited, that the product will still be available - it really is a 'first in, best dressed' scenario!

Our apologies in advance, if you receive a re-stock notification and you are unable to complete your purchase.

I need some ‘One on One’ time, who can help?

Oooof girl, we GOT YOU! If you need any particular style advice, want to know more about an item or simply need some inspo, we want to hear from you! Make that hotline bling and send us an SOS email to info@outwithaudrey.com.au


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