Shipping
You will receive an email notifying you once your order has been shipped.
Australia Shipping
FREE STANDARD SHIPPING
  • Out With Audrey offers FREE SHIPPING on orders of $75 or more within Australia and New Zealand.
  • Orders under $75.00 incur a flat shipping rate of $10.00.
  • We use STANDARD Australia Post Service, and Out With Audrey is located in Western Australia, which means orders can take up-to 5 business days for delivery.
  • If you have not received your purchase after 10 working days and your order is not a pre-order item, please contact us at info@outwithaudrey.com.au so we can track your order.
DOMESTIC EXPRESS SHIPPING
  • Express shipping is available at checkout for an additional cost of $5.00.
  • We use Toll Priority for our Express Orders which is OVERNIGHT delivery* - that's right, orders placed before 12pm AEST will receive their order the next day if you are located inner city! *If you are located outside of a major city or in a regional/rural area, please allow an additional 1-2 days. Overnight delivery is for Capital City - Capital City.
  • Toll do not deliver to PO boxes or Parcel Lockers, so any express orders that have a delivery address of a these, we use Australia Post Express (this is not an overnight service and can take 1-3 days for delivery depending on your location within the Australia Post Express Post network).
  • If you'd like our overnight service, please address your order to a residential or workplace address and not a PO Box or Parcel Locker.
New Zealand Shipping
  • Out With Audrey offers FREE Standard Shipping on orders of $75 or more to New Zealand.
  • Orders under $75.00 incur a flat shipping rate of $15.00AUD.
International Shipping
We offer International delivery to most countries in the world.

Countries we do not ship to:
Burma/Myanmar, South Africa, North Korea, Syria, Zimbabwe, Balkans, Sudan, Somalia, Lebanon, Belarus, Cote d'Ivoire, Liberia, Iraq, Democratic Republic of the Congo, Cuba, Iran, Libya, Kenya, Ukraine, Nicaragua, Sudan, Serbia, Algeria, Oman, Montenegro, Yugoslavia and Tunisia.

The cost for International shipping depends on the weight of the order.

  • Orders under $75.00AUD incur a shipping charge of $15.00 AUD
  • Heavier orders over $75.00 incur a shipping charge of AUD $20.00.
  • We use Australia Post Pack and Track for all International orders, which can take 7-14 business days for delivery. Delivery time excludes customs clearance delays for your country.
  • We do photograph all international deliveries prior to dispatch as proof of post and provide a tracking number for you to track it's progress.
  • All deliveries need to be signed for.
  • If you would like to upgrade your International postage service to Express Post, this can be arranged at an extra charge by emailing info@outwithaudrey.com.au.
  • The customer is responsible for any customs or import charges which are charged at arrival to your country (Out with Audrey has no control over import charges).
  • You will be emailed notifying of dispatch of your order and provided with a tracking number.
  • We will not be responsible for any delays in delivery which are beyond our control, which may include delays made by unforeseen weather conditions, a country's local taxes, duties or customs procedures or high volume/peak season.
  • Out with Audrey will not be held responsible for any lost or stolen packages. We record all proof of postage.
I just placed an order, when will it be shipped?
We require 1-2 business days to process your order.

Order placed before 12pm (AWST) Monday to Thursday will be posted out the same day. Orders placed after 12pm (AWST) will be sent out the following day.

Orders placed on Friday's after 12pm (AWST) will be sent out on the following Monday.

Orders that contain pre-ordered items are shipping once the pre-ordered merchandise has arrived in our office. We recommend placing separate orders for available items and pre-ordered items.

Orders are not shipped on the weekends or public holidays.
My items haven't arrived yet
If you have not received your order within:

REGULAR POST: 7 working days/ EXPRESS POST 1-3 business days;
RURAL AREAS/TAS: Regular post 10 working days/ EXPRESS POST 2-3 business days;
INTERNATIONAL: 10 working days;
Please email us info@outwithaudrey.com.au immediately.
Can I track my order?
Yes! Australian customers can track your order via Australia Post. Express orders can be tracked via Toll Priority. All tracking links are emailed to you upon order fulfilment. You can also check your order confirmation for tracking details.
Do you send to PO Boxes?
Yes we can post to PO Boxes in Australia and New Zealand only.
Unfortunately we cannot post to PO Boxes to all other countries. Please note that our Express, Overnight Orders cannot be sent to PO Boxes.

All customers that have paid for express post at checkout that have a PO Box on their order will be sent via Australia Post Express Service - this is not an overnight service and can take between 2-3 business days for delivery depending on your location within the express post network.
In Store Pick-up
All store pick-ups are to be collected from:
146A Railway Avenue, West Leederville, WA 6007.

If your order is in stock (not a pre-order item), we’ll have it ready for you to collect next business day (excluding public holidays). You will receive an email from us advising you it is ready for collection.

*Please note you must wait for a confirmation email before coming into store as we can not guarantee your order will be ready.
Can I change my shipping details on my order after it has been placed?
If you need to change your shipping details on your order, please email info@outwithaudrey.com.au immediately. We are generally able to change your order unless it has already been shipped.
Afterpay
Please allow your Afterpay purchase to process completely before exiting or clicking off the screen, as this may cause your order to not generate in our system.

How does Afterpay work?
  1. Select Afterpay at the payment stage of checkout, as your payment method.
  2. Nominate the Credit or Debit Card you want to use to schedule your payments.
  3. Get approved instantly and securely!
What do I need to purchase with Afterpay?
All you need to purchase with Afterpay is:
  • A Visa/Mastercard Credit or Debit Card.
  • To be over 18 years of age.
  • To live in Australia.


Can I return an Afterpay purchased item?
Yes. Simply lodge your return through the normal process detailed on our 'Returns' tab and once the item is returned to our warehouse we will issue you with a store credit in accordance with our Return Policy.

What if I can’t pay an instalment?
If you fail to make a payment, you will be charged a $10 late payment fee by Afterpay with a further $7 late payment fee added seven days later if the payment is still unpaid. Please see Afterpay terms and conditions on their website for more.

If I don’t have a credit or debit card can I still use Afterpay?
Unfortunately not. Afterpay require a Credit or Debit card in your name to be supplied in order to use their services.

What if I have a problem with my Afterpay payments or account?
You will need to contact Afterpay directly in relation to anything issues regarding your purchase.

Is there a limit to how much I can spend on a single transaction?
Yes, you can spend up to $800 in a single transaction.

For more information regarding Afterpay and their services, you can visit the Afterpay FAQ page by clicking HERE.
What if I can’t pay an instalment?
If you fail to make a payment, you will be charged a $10 late payment fee by Afterpay with a further $7 late payment fee added seven days later if the payment is still unpaid. Please see Afterpay terms and conditions on their website for more.
How long will my return take?
Returns are generally processed within 5 days of receiving your return.
Your Out with Audrey Store Credit is issued via email. If your store credit is not showing in your inbox within 5 business days from us receiving your return, please check your spam/junk mail folder or email us at info@outwithaudrey.com.au
What payment methods do you accept?
We accept Credit Card (excluding Diners and American Express), Debit Cards, Paypal and Afterpay.

Please note, depending on which bank you bank with, your payments from Out with Audrey may appear on your bank statement/online banking as either 'Out with Audrey' or 'Cheree Clayton, Trading As Out with Audrey'. It is at the discretion of the bank as to which it will appear deducted from.
Is it safe to pay with my Credit Card?
We use the safest and most secure payment gateway in the industry in eWay and PayPal to process all credit card payments. Our shopping cart is PCI Compliant and 128-bit SSL certified. It has the same level of encryption as the large banks, your SSL keeps your information secure at all times. For more information see our Privacy and Security Policy.
I tried a discount code and it didn't work
The discount code may be expired or you did not click the APPLY button next to where you entered the code. Please ensure you enter the code exactly as it appears, they are case sensitive. Once your order has been placed we cannot apply the discount code to your order. The QUICK5 and WELCOME Discount Codes are single use codes only and do not apply to future orders.
The product I want is sold out.
Fill in the 'Notify Me' section on the product page. Just be sure to select your size in the dropbox above the email address box before you click ‘Notify Me’.

If we receive a high volume of requests we will try our best to restock the item. Some items may be re-ordered therefore the pre-order option will be available.
What is 'Notify Me'?
This feature allows customers to sign up to receive an automatic email notification when an item has been returned, re-stocked, or available for pre-order (this will be clearly outlined in bold font 'PRE-ORDER').

This is an automated system and we do not personally notify customers of a re-stock.

Unfortunately this feature is unable to determine whether this has been a size return or a full re-stock, so we cannot guarantee that when the website is visited, that the product will still be available - it really is a 'first in, best dressed' scenario.
Our apologies in advance, if you receive a re-stock notification and you are unable to complete your purchase.