HOW DO I RETURN AN ITEM?
We want you to love every item you purchase from Out With Audrey, however if the order isn't quite right for you, it can be returned within 14 days of purchase for an Exchange or Store Credit (please note we do not offer refunds unless the garment is deemed faulty). Return shipping costs are the responsibility of the customer. If you wish to return an item for an exchange or credit note you must first notify us for our approval via firstname.lastname@example.org. Once your return has been approved, we will issue you with our return's address.
Please be mindful that we do have to follow our store policy and no exceptions can be made. We appreciate your understanding.
To be eligible for a return the items must:
- Be received in original condition - unworn, unwashed, with all tags still attached.
- Be received within 14 days of receipt of purchase (arrival of purchase).
- For hygienic reasons, jewellery cannot be returned.
- If items have any stains, fake tan or makeup marks - the return will be rejected and the customer will be charged a re-shipping fee to have the product returned.
Returned items not received in their original state will be automatically returned to the customer. Out With Audrey reserves the right to reject a return if we conclude it is not in a new condition or not received within the above return period.
Returns can be sent to Out With Audrey and must include your original invoice and/or your name and order number. Please note all shipping costs associated with the return/exchange of an order are payable by the customer. Returns will be processed within 2 business days of receiving them.
*We do not offer returns or exchanges on SALE items so please choose carefully.
*We do not offer exchanges on accessories, jewellery or intimates (including hair clips) for hygienic reasons, so please choose these items carefully.
PLEASE NOTE: If a customer chooses to ignore our returns policy & return item/s not eligible for return Out with Audrey reserves the right to charge a restocking fee of $10.
PERTH LOCATION In-store exchange. Do not use this address for online returns as it's an un-secure location and orders may be stolen. Please email for a RA number and our PO Box. If you choose to ignore this information, we will not be held liable for lost or stolen returns that take place outside this building.
Out With Audrey
146a Railway Parade,
Monday- Tuesday: By Appointment
Wednesday- Friday: 10-5pm
By placing an order with Out with Audrey you are hereby agreeing that you understand and accept all of the above.
IMPORTANT INFORMATION IN REGARDS TO STORE CREDIT
Returned items will be issued as a Store Credit to the customer. We cannot always guarantee that we will have a different size or colour in stock to exchange. For this reason any returns will automatically be issued as a Store Credit that will allow you to revisit our site to either purchase a different item or the same item in a different size or colour, provided it is available.
For those purchases that were over $75.00 and eligible for free shipping, the store credit will be issued minus the cost of AUD $10.00 for re-shipping and handling. Out with Audrey are not liable for replacement shipping costs due to an incorrect sizing and/or colour choice, and therefore the shipping and handling fee will be deducted from your store credit price to cover the costs of a replacement item being re-shipped. Alternatively, you can provide a self-addressed, pre-paid Australia Post satchel (of suitable size) that we can use to send out your replacement garment.
Those items that were not eligible for our free shipping discount i.e below $75.00, will be issued a store credit for the purchase price of the item. We do not refund the shipping cost of $10.00.
For all International returns, you will be given a store credit in the amount of the returned garment/s, minus the original shipping fee. It is the responsibility of the customer to cover all costs in returning the item/s to Out with Audrey. You will be charged the flat rate of $15.00 for re-shipping the new item/s to you.
Returns are generally processed within 3 business days of receiving your items. You will receive an email with details of the Store Credit. Store Credit is valid for a 6 month period from date of issue.
All items are thoroughly inspected before being sent out to customers to ensure a high level of quality in the garments you purchase from us. In the case of a faulty item we will replace the garment and cover the costs of return postage. If there is no inventory to replace the garment we will refund you the cost of the item and return postage costs in full. If an item is faulty, it must be reported to Out with Audrey immediately and returned within 7 days of fault to be eligible for a replacement.
Faults include, but are not limited to:
- Broken or skipped (missing) stitching.
- Puckering. Puckering is an irregular seam surface.
- Garment Dimensions Measure out of Tolerance.
- Broken or faulty zip.
- Uneven hemline.
- Holes in fabric.
Untrimmed threads are not considered a fault with the garment, and can be easily trimmed back with scissors.
You can email us at info@outwithaudrey if you believe your garment has a fault.