We want you to be satisfied with your purchase. If you change your mind, we offer the following return options:
Items returned within 7 days of delivery, you can choose a refund or store credit + a bonus 10% store credit.
Items returned between 8 and 14 days of delivery, will receive a store credit.
No returns or exchanges will be accepted after 14 days.
Exceptions: Final sale items, jewellery and any custom orders, cannot be returned. We do not refund shipping costs.
We recommend that you try any purchased products as soon as you receive them to ensure that any returns can be processed within requisite timeframes.
ELIGIBILITY FOR RETURNS
- The item is unworn and in its original condition, with all tags still attached
- The item has the returns ribbons still secured (only applicable on selected styles)
- The item has absolutely no marks or stains (including makeup, spray tan, perfumes or deodorant)
- The item has hygiene stickers still in place (Bodysuits, Swimwear and Undergarments).
- Earrings and Underwear Accessories cannot be returned for hygiene reasons
- Must be processed via our Returns Portal.
- Must not be a 'Final Sale' style
Any returns that fail to comply with the above will be returned to the customer at their expense.
Please note, that returns are for an available store credit or refund. Direct exchanges are not possible at this stage.
INITIATE YOUR RETURN
All returns need to be initiated via our returns portal on this page. Click the above link. All returns are subject to approval.
RETURN SHIPPING COSTS
A return label will be generated for the item(s) being sent back for a refund at a flat rate of $12.95. This amount will be deducted from the total refund or credit amount. We do not provide return shipping labels for orders outside of Australia.
PROCESSING OF YOUR RETURN
Allow up to 7 business days for your return to be processed once we receive your parcel. You will receive an email notification once the return has been processed.
Refunds will be applied to the original payment method of the order.
Where the original payment method is no longer available, we may issue a store credit.
FAULTY ITEMS
If an item you have purchased is faulty, you can still lodge it via our returns portal. Please provide an images of the fault so we can assess the fault and assist you further. We will get in touch to discuss your options for repair, replacement, exchange, gift card or refund.
RETURN TO SENDER
If we receive a parcel marked “Return to Sender” (RTS) due to an incorrect address that you have provided or failure to collect it from the post office, an RTS fee will apply:
- AUD $15 for Australian orders
- AUD $25 for International orders
A redelivery fee of $10 (Australia) or $25 (International) will also apply if you wish to have the parcel sent again.
If the order hasn't been claimed with no RTS or re-shipping fees paid within three month , the order will be considered forfeited.