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FAQ

WHAT ARE YOUR PRE-ORDER TERMS?

We often place items which are on high demand on pre-order, which means you pay for the item in full and we'll reserve the item for you.

As soon as our delivery arrives all pre-orders are sent out the same day with a confirmation email sent to each customer. We do not accept responsibility for delays on the Supplier's behalf and do not accept cancellations because of this. Our estimated delivery date for pre-order items are our best estimates only.

Please note that if you placed an order which includes a pre-order item, the whole order will be shipped out together once the pre-order item is received. If you would like to arrange for separate shipping, please send an email to info@outwithaudrey.com.au to arrange for additional payment.

 

HOW DO I KNOW IF AN ITEM IS IN STOCK?

All items are in stock unless displayed as a 'Pre-order' item or Sold Out. Pre-order items are located under the pre-order folder and will have this information stated in the item's description. If you have an item in your Shopping Bag awaiting payment, it may still be purchased by another customer until you have completed your order.

If you have purchased an item and on the very rare occasion it is out of stock, we will contact you immediately to arrange for a refund.

In some occasions we are able to place a special order for sold out items for you, if you do see an item on our social media which you wish to purchase and it is out of stock - please email us to see whether a special order can be placed.  

 

WHICH COUNTRIES DO YOU DELIVERY TO?

We offer International delivery to anywhere in the world. Please see our Shipping Terms and Conditions for pricing.

 

CONTACT INFORMATION

Out with Audrey

info@outwithaudrey.com.au