Product information
As our clothing is designed and made by various designers and labels, we try our best to show the true fit of clothing on our models and also include their sizing in the product description. Actual colours of the clothes are shown to the best of our ability. Colours may show slightly different dependant on individual monitor settings and/or smartphone device lighting/brightness settings.
Please read the fit description in the product details. We will note if there are any sizing differences in the product description. If you need specific measurements for a garment to assist with sizing selection, please reach out to hello@outwithaudrey.com.au.
Please see below for standard International Size Conversions and Measurements. These are to be used as a guide only and are not the exact measurements of each individual piece.
| Jeans Garment Labeled Size | Waist size | Au Size Conversion |
| 1 | 24 | 6 |
| 3 | 25 | 7 |
| 5 | 26 | 8 |
| 7 | 27 | 9 |
| 9 | 28 | 10 |
| 11 | 29 | 11 |
| 13 | 30 | 12 |
FREE SHIPPING!
on orders of $120 or more for all Australian and New Zealand purchases. Free shipping is on the original purchase only, shipping costs for all returns and exchanges are at the cost of the customer.
DOMESTIC STANDARD SHIPPING
Shipping within Australia is FREE for purchases $120.00 and over. Any purchases under $120.00 incur a flat shipping rate of $10.00. We use STANDARD Australia Post Service which can take 3-7 business days for delivery within Australia, and up to 10 business days to NZ.
If you have not received your purchase after 10 working days and your order is not a pre-order item, please contact us at info@outwithaudrey.com.au so we can track your order.
Customers do have the option of upgrading their order to Express Shipping (domestically) for an additional value of $10.00.
Please note all orders must be signed for and are a 'signature on delivery'. If you would like your order to be left in a safe place, you will need to mark this in your order notes, however we don't recommend it, as if the order is lost or stolen, we, or Australia Post, cannot be held responsible.
DOMESTIC EXPRESS SHIPPING
Express shipping is available at checkout for an additional cost of $10.00. We use Australia Post Express. This service can take 2-4 business days for delivery depending on your location within the Australia Post Express Post network.
SHIPPING TO NEW ZEALAND
Shipping to New Zealand is free for orders over $120. All orders under this value incur a $15 postage fee.
Standard shipping to New Zealand can take between 3-10 business days depending on your location. If your order has been in transit more than 10 business days, please email info@outwithaudrey.com.au so we can track and trace your order.
PROCESSING OF ORDERS
We process orders within 1-2 business days of making your purchase. Orders can be placed 24 hours a day, 7 days a week, although orders are only packed and posted on weekdays from Monday to Friday excluding public holidays in Western Australia.
We will provide you with a tracking number once we have shipped your order to you.
PRE-ORDERS
All items on Pre-order are given an estimated delivery to us. All estimated shipment dates are an estimates only and may arrive sooner or later than this date depending on a variety of factors that our out of our control. By purchasing an item on pre-order, you are agreeing to the pre-order terms and conditions and agreeing to accepting any unforeseen delays, should they arise.
When purchasing multiple items with a 'pre-order' item, your entire order will be shipped when the 'pre-order' item becomes available. If you wish to separate the order and receive the available item before the pre-order item becomes available, you need to purchase these items separately.
INTERNATIONAL SHIPPING (excluding New Zealand)
The cost for International shipping depends on the weight of the order:-
Orders under $200.00 incur AUD $25.00 and
FREE for orders over $200.00
We use Australia Post Pack and Track for all International orders, which can take 7-14 business days for delivery. We do photograph all international deliveries prior to dispatch as proof of post and provide a tracking number for you to track it's progress. All deliveries need to be signed for. If you would like to upgrade your International postage service to Express Post, this can be arranged at an extra charge by emailing info@outwithaudrey.com.au.
The customer will be responsible for any customs or import charges which are charged at arrival to your country (Out with Audrey has no control over import charges).
You will be emailed notifying of dispatch of your order and provided with a tracking number. Delivery time excludes customs clearance delays for your country.
We will not be responsible for any delays in delivery which are beyond our control, which may include delays made by unforeseen weather conditions, a country's local taxes, duties or customs procedures or high volume/ peak season.
Out with Audrey will not be held responsible for any lost or stolen packages. We record all proof of postage.
If you aren’t 100% in love with your OWA purchase, our Return Policy is easy peasy lemon squeezy! Please read the policy prior to starting a return via our portal.
ELIGIBILITY FOR RETURNS
Items purchased can be returned as a change of mind within 14 days from delivery date for a store credit (excluding postage charges) provided they meet the following conditions:
- The item has not been worn or damaged;
- The item is in its original condition with tags attached; and
- The item is not a Final Sale Item or jewellery.
INITIATE YOUR RETURN
All returns need to be initiated via our returns portal on this page. Click the above link. All returns are subject to approval.
Once approved pack the goods securely as they are your responsibility until they reach our office. Send this invoice that was included in your order or the details of your order for faster processing. We do not cover return postage costs.
PROCESSING OF YOUR RETURN
Please do not send items if you have not submitted a return request first and the above conditions are not met. The return will be rejected at the warehouse and you will be charged a re-shipping fee to have the product returned to you.
Allow up to 7 business days for your return to be processed once we receive your parcel. You will receive an email notification once the return has been processed. Credit notes are valid for 12 months for issue and will be emailed via a gift card.
FAULTY ITEMS
If an item you have purchased is faulty, let us know by contacting us at hello@outwithaudrey.com.au. Please provide an images of the fault so we can assess the fault and assist you further. We will discuss your options for replacement or refund.
RETURN TO SENDER
If we receive a parcel marked “Return to Sender” (RTS) due to an incorrect address that you have provided or failure to collect it from the post office, an RTS fee will apply:
- AUD $15 for Australian orders
- AUD $25 for International orders
A redelivery fee of $10 (Australia) or $25 (International) will also apply if you wish to have the parcel sent again.
If the order hasn't been claimed with no RTS or re-shipping fees paid within three month , the order will be considered forfeited.